Family Plans
Members may wish to upgrade their membership at any time. If a membership includes additional persons, each member(s) must comply with the terms within this agreement. The signing member is responsible for the additional members conduct and compliance with all Dolly Monroe Policies. Downgrading a membership is possible with 30 days written notice to info@dollymonroe.edu or 10359 Cross Creek Blvd Suite E Tampa FL 33647.
Family & Friends listed on the member account must also present a photo ID prior to being serviced. If a Family/Friend is under the age of 18, the family/friend must be accompanied by an adult during the entire duration of the treatment(s) and consent forms must be completed prior to each treatment by a supervising adult over the age of 18. The signing member herein is responsible for the conduct and compliance of all family/friends.
Changing the members on the membership plan may occur only once per year with notice provided to Dolly Monroe Customer Service. Sharing a membership card/plan with someone unauthorized and or not included within the membership plan will be deemed as theft. Theft will result in immediate termination of the membership agreement and all members on the account will be banned from being serviced at any/all Dolly Monroe Locations for a minimum of 1 year (12 months/365 calendar days)
Photo & ID Requirement
Photo ID must be presented at each member visit. This ensures the protection of our membership accounts and assures compliance with our family plan policies. A photo must also be uploaded to each member file to confirm that the member identity and photo ID match.
Accrual of Benefits
If you pay in full for 1 year of benefits (equivalent to 12 months/365 days) prior to or at the time of signing of this Agreement, you will be able to redeem all Benefits immediately. If you pay on a monthly basis, your Benefits will accrue monthly and may be used after each monthly payment is received provided you are an active member.
Use of Accrued but Unused Benefits
If your Agreement is not renewed, is canceled, or is terminated for any reason (other than for any inappropriate conduct by you), you will have a 30-day period after such nonrenewal, cancellation, or termination to redeem any accrued but unused Benefits.
UPON EXPIRATION OF THE THIRTY (30) DAY PERIOD AFTER NON-RENEWAL, CANCELLATION OR TERMINATION, ALL ACCRUED BUT UNUSED BENEFITS SHALL EXPIRE AND YOU WILL NO LONGER HAVE THE RIGHT TO USE ANY ACCRUED BUT UNUSED BENEFITS. YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE NO RIGHT TO RECEIVE ANY REFUNDS OR CREDITS OF ANY KIND UNDER ANY CIRCUMSTANCES FOR ANY UNUSED BENEFITS, INCLUDING WITHOUT LIMITATION ANY UNUSED TREATMENTS.
Cancellation, Termination, & Refunds
You may cancel this Agreement if: (a) you provide written proof (e.g., executed mortgage or rental agreement, utility bill, car insurance) that you have moved more than 25 miles from your residence on the date you signed this Agreement and such relocation also puts you more than 25 miles away from any DOLLY MONROE® location; or (b) you provide a written statement from your medical provider certifying that you are unable to receive treatments for medical reasons; or (C) other extenuating circumstances exist that we decide in our sole discretion permit you to cancel. You may request to cancel this Agreement at any time upon written notice as provided herein with 30 days notice. All cancellation requests must be submitted in writing to us at the above address or by email at info@dollymonroe.edu 10359 Cross Creek Blvd Suite E Tampa FL 33647 and will become effective thirty (30) days after the cancellation request is received by us. Any payments due under this Agreement prior to the cancellation effective date will be charged by us as scheduled.
Termination:
If an account is terminated by Dolly Monroe due to misconduct by you, your guest, or failure to comply with any or all policies herein, customers will not be eligible to become a member for a minimum of 1 Calendar year from the date of termination of this agreement. We have the right to terminate this agreement at any time without notice. You understand that memberships are non refundable. You understand that you may cancel at any time however, cancellations must be made in writing as listed above with 30 days notice. Client/Customer Services are based on first come first serve basis and membership are not based on service/treatment availability. Customers are encouraged to pre book services as treatment availability slots book quickly and sometimes weeks in advance. Dolly Monroe Beauty Academy will under no circumstance issue a refund due to clients inability to schedule treatments within business hours of operation. Payments are non transferrable.
Refunds:
You understand that memberships are non refundable. You understand that you may cancel at any time however, cancellations must be made in writing as listed above with 30 days notice. Client/Customer Services are based on first come first serve basis and membership are not based on service/treatment availability. Customers are encouraged to pre book services as treatment availability slots book quickly and sometimes weeks in advance. Dolly Monroe Beauty Academy will under no circumstance issue a refund due to clients inability to schedule treatments within business hours of operation. Payments are non transferrable.
Cancellation/Refund Policies for Appointment Scheduling
All regularly applicable appointment cancellation/rescheduling policies apply to members. You may cancel or reschedule an appointment with no charge by giving us notice no less than 24 hours preceding your appointment. Same day cancellations or appointments will be charged at 100% of the scheduled service price or half of one accrued but unused monthly session. If you do not call to cancel and do not show up for a scheduled appointment, you will be charged the full-service price at the rate specified in this Agreement or one full accrued but unused session. Dolly Monroe Beauty Academy does not issue refunds for late cancellations/rescheduling.
Payment Terms:
Your Treatment Agreement begins on the date of authorization listed below, and ends upon 30 days notice of cancellation or immediate termination by Dolly Monroe Beauty Academy. Your Treatment Agreement will thereafter automatically renew and continue on a month-to-month basis until cancelled by you with 30 days notice or terminated by us in accordance with the terms of this Agreement.
Enrollment Fee: Your enrollment fee is due upon signing this Agreement.
Payment(s):
By signing this agreement, you have elected to pay for your Treatment Agreement:
On a monthly basis which will be automatically charged to your credit card on file on the day of each month until this Agreement is canceled by you with 30 days notice or terminated by us in accordance with this Agreement. Following the initial term, we will give you at least 30 days advance written notice of any increase in the monthly payment to your email address on record with us or to your last physical address known to us and such notice shall be effective on the date sent.
Failure to pay account balance within 7 calendar days will terminate the agreement.
Terms and Conditions
You understand that the services we provide are performed by not a replacement for medical care, should not be construed as a substitute for medical examination, diagnosis, or treatment, that no medical diagnosis will be made, and that you should see a medical provider for any medical issues you may have. You should consider consulting your physician before participating in any treatment, or skin care service. It is your responsibility to inform us of any pre-existing conditions, limitations, or specific sensitivities. Male/female genitalia and women's breasts may not be exposed or treated at any time, any exposure of such or request to do so will terminate this agreement immediately and you will be banned from all locations indefinitely, legal actions will follow. Modest draping will be used during each of your services. If you do experience discomfort or pain or are uncomfortable for any reason during a service, you agree to immediately ask the student skin therapist or Instructor to adjust the manipulation, draping, pressure, heat, or environment (or, if you prefer, you can ask the therapist or esthetician to end the service at any time). If the therapist or esthetician is unable to relieve your discomfort after you request an adjustment, you will inform the student skin therapist or instructor you would like to end the service immediately. If you have any concerns about your student therapist or instructor, you agree to bring it to our attention immediately following your service. Inappropriate or illegal conduct will not be tolerated in any manner. We may, in our sole discretion, refuse or discontinue a service if we determine such service may be unsafe or cause discomfort for you or if you engage in any inappropriate conduct as determined by us in our sole discretion.
We reserve the right to terminate or refuse to renew your Agreement for any reason not prohibited by law including, but not limited to, an unsatisfactory payment history. We reserve the right to collect at any time any delinquent or outstanding balance(s) that has not been paid for any services provided or monthly payments owed. For purposes of identification and billing, you agree to provide us with current, accurate, complete, and updated information including your name, address, telephone number, and applicable payment data. You agree to notify us promptly of any changes in your information, including your payment data. We May delay enforcing any of our rights without losing them. We can enforce this Agreement against your heirs and legal representatives. We may assign or transfer this Agreement or any of our rights under it without notice to you, except as otherwise required by law. Your rights or obligations under this Agreement cannot be assigned by you to anyone else without our prior written consent. In the event of our closure, you will be directed to another Dolly Monroe® location. The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement, which shall remain in full force and effect. You understand and agree that this Agreement does not grant you the privilege of exclusive or preferred access to our or any other Dolly Monroe location or to any service offered at our or any other Dolly Monroe locations. You or any other individual may obtain access to and purchase any and all services offered by us or at any Dolly Monroe location without entering into an Agreement, and you understand that this Agreement only entitles you to the benefits set forth herein. For residents of all U.S. states except California, Maine, and Utah residents:
YOU ARE ENTITLED TO A COPY OF THIS AGREEMENT AT THE TIME YOU SIGN IT, IT IS LOCATED WITHIN YOUR CLIENT PORTAL.
ASSUMPTION OF RISK, RELEASE, WAIVER OF LIABILITY, AND INDEMNIFICATION
By signing below, you understand, acknowledge, agree and hereby voluntarily accept all risk and responsibility associated with the services provided and use of any of the facilities at any Dolly Monroe® location. Dolly Monroe Beauty Academy is a licensed institution governed by the Department of Education, Florida Department of Health and Florida Department of Cosmetology and all services provided are performed by unlicensed students seeking to complete required practical and theory clock hours to obtain a Florida Facial Specialist license. You understand and agree that services may be supervised by an instructor or you may be observed by participating students. You hereby waive all claims, assume all liability, and release, hold harmless, indemnify, and agree to defend us (including our affiliates, agents, and employees), students, partners, and any other Dolly Monroe® location you may visit, from liability for any injury, claim, cause of action, suit, demand, and damages (including, without limitation, personal, bodily, or mental injury, property damage, economic loss, consequential damages, and punitive damages), arising from or related to (1) your failure to disclose any pre-existing conditions, limitations, or sensitivities; (2) your failure to inform your training skin therapist, instructors, or student esthetician of discomfort or pain during or at the end of the service; (3) your presence on the premises of any Dolly Monroe® location; and/or (4) any negligence on our part (including our employees) or on the part of any other Dolly Monroe®. You further expressly agree that this Assumption of Risk, Release, Waiver of Liability, and Indemnification is intended to be as broad and inclusive as permitted by law and that if any portion of it is held invalid, the balance shall be valid and continue in full legal force and effect. These provisions are binding on your estate, family, heirs, administrators, personal representatives, and assigns.
YOU ACKNOWLEDGE AND AGREE THAT YOU UNDERSTAND THE PROVISIONS CONTAINED WITHIN THIS AGREEMENT, HAVE HAD ADEQUATE TIME TO REVIEW SUCH PROVISIONS BEFORE SIGNING, ACKNOWLEDGE AND AGREE THAT YOUR CONSENT TO THESE PROVISIONS IS GIVEN IN EXCHANGE FOR OUR RENDERING OF SERVICES, AND AGREE THAT THESE PROVISIONS APPLY AT EACH VISIT TO ANY DOLLY MONROE® LOCATION. YOU ACKNOWLEDGE AND AGREE THAT EACH DOLLY MONROE® LOCATION IS INDEPENDENTLY OWNED AND OPERATED AND YOUR AGREEMENT IS WITH US AND NOT WITH DOLLY MONROE STUDIOS OR ANY OF ITS AFFILIATES. YOU UNDERSTAND AND AGREE THAT OUR INSTRUCTORS, SKIN THERAPISTS ARE OUR EMPLOYEES AND ARE NOT EMPLOYED BY AND STUDENT ESTHETICIANS ARE NOT EMPLOYEES OF DOLLY MONROE OR ANY OF ITS AFFILIATES. YOU ACKNOWLEDGE AND AGREE THAT AT NO TIME SHALL YOU HAVE A RIGHT TO, NOR SHALL YOU, ASSERT OR BRING ANY CLAIM, DEMAND, OR LEGAL ACTION AGAINST DOLLY MONROE OR ANY OF ITS AFFILIATES RELATING TO THIS AGREEMENT OR THE SERVICES PROVIDED UNDER THIS AGREEMENT. YOU FURTHER ACKNOWLEDGE AND AGREE THAT NEITHER DOLLY MONROE NOR ANY OF ITS AFFILIATES SHALL HAVE ANY LIABILITY FOR OR ANY OBLIGATIONS OR LIABILITIES RELATING TO OR ARISING FROM THIS AGREEMENT; (ii) ANY CLAIM BASED ON, IN RESPECT OF, OR BY REASON OF THE RELATIONSHIP BETWEEN YOU AND US; OR (iii) ANY CLAIM BASED UPON ANY ALLEGED UNLAWFUL ACT OR OMISSION BY US OR ANY OTHER DOLLY MONROE® LOCATION.